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Enter your gift card number and PIN Code in the appropriate boxes. The Gift card PIN Code is located on the back of card. Please scratch off the applicable section to reveal the PIN Code.
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Web Site and Travel Reward Card Terms, Conditions and Notices
AGREEMENT (this “Agreement”) BETWEEN CUSTOMER AND FROSCH
INTERNATIONAL TRAVEL, INC.
This Web site (www.thetravelrewardcard.com or this “Site”) and any
validly issued Travel Reward Card (the “TRC”) have been
offered to you, the customer (the terms “you” or
“customer” in this Agreement refer to the individual or
individuals using this Site and/or redeeming validly issued TRCs) by
Frosch Rewards and Incentives, a division of Frosch International
Travel, Inc. (“Frosch”), conditioned on your acceptance
without modification of this Agreement and its terms, conditions and
notices contained herein. Your use of this Site and/or the
redemption of a TRC constitutes your agreement to all such terms,
conditions and notices contained in this Agreement and the practices
stated in this Site’s Privacy Policy
incorporated herein by reference.
TERMS AND CONDITIONS OF THIS SITE AND THE TRAVEL REWARD CARD
The terms and conditions of The Travel Reward Card redemption program are established and administered by FROSCH, not by the participating hotels, including but not limited to the Marriott hotel brands. The participating hotels and hotel brands are not affiliated with The Travel Reward Card or FROSCH and do not endorse this program.
Card Use The TRC may only be redeemed by you for travel package(s) (“Package(s)”)
set forth on this Site and only for such Packages that are affiliated
with the TRC redeemed by you. The TRC has been prepaid and is the
property of and issued by Frosch. Once the TRC has been registered
on this Site, the TRC shall become inactive and you shall have to use
your username and password as created by you during the registration
and redemption of your TRC.
Tax Liability
Federal and state income tax liability, and any other federal state, or local
taxes applicable to you from the receipt of a TRC are your sole
responsibility. The use of the TRC is void where prohibited by
law. The TRC or any travel related activity procured as a
result of the redemption of a TRC cannot be converted to cash.
Loss, Theft or Fraud
Frosch shall not be responsible for the loss of, theft of, or damage to any
TRC and shall not be responsible for the loss of any travel or TRC as
a result of identity theft or fraud.
Valid
The TRC is valid for twelve (12) months and two (2) weeks (the
“Expiration Date”) from the date Frosch or any of its
affiliates issues a TRC. The TRC is subject to this Agreement which
is referenced on the TRC and which by accepting the terms and
conditions of this Agreement, you acknowledge you have read and fully
understand. Any TRC must be redeemed and travel completed by the
Expiration Date.
Limitations
The TRC may not be resold, bartered or otherwise transferred to anyone
else at any time. You warrant that by accepting the TRC, you will
not resell, barter or otherwise transfer the TRC, including
reselling, bartering or transferring it on the Internet. Any breach
by you of this provision of this Agreement shall constitute a
material breach of this Agreement and may result in the immediate
termination of the use of the TRC for any purpose or benefit that may
accompany the TRC. The minimum time required by Frosch to process a
travel package as a result of your redemption of a TRC is at least
thirty (30) business days prior to your departure. Packages may not
be broken up at any time.
Combination
The TRC may not be combined with or applied to other certificates, gift
cards, other travel reward cards, promotions or special offers,
including, but not limited to: upgrades, government fares,
tour-travel packages, group fares, convention/company meeting fares,
bereavement, companion fares, senior citizen discounts, corporate
agreements, student fares, child fares, travel industry discounts,
Internet fares, frequent flyer programs or any unpublished programs.
Frequent flyer miles and/or airline coupons CANNOT be used in
conjunction with your TRC for any purpose, including but not limited
to upgrades.
Restrictions
All TRC redemption reservation requests must first be made through this
Site and second, with the assistance of an Agent (as defined
hereinafter under the Section entitled “Use of Frosch Travel
Agent”). The TRC recipient is responsible for all
reservations in accordance with this Agreement. You may not
change the format or included feature components of the TRC at
any time. The TRC is not redeemable for cash, credit, or
reimbursement. Frosch is not responsible if the TRC
and/or travel documents are lost, stolen, or expired, and the TRC
and/or travel documents are void if altered in any way. No photocopy
or reproduction of the TRC may be used in place of any TRC at any
time. The TRC is void if sold for cash or other consideration. The
TRC is only valid for recipients of a TRC residing and flying (if the
Package includes air) from the continental United States. It will be
at the sole discretion of Frosch to expand the use of the TRC to
other countries and/or US states and/or territories. If you have to
amend your travel experience once it has entered the Travel Confirmed
Stage, the minimum charge is fifty dollars ($50) per person plus any
charges in line with the individual hotel, airline, and/or other
travel supplier’s specific policy; however, notwithstanding the
foregoing, changes to names of the individuals traveling through use
of the TRC are never allowed. You will be advised of the exact cost
at the time of the revision. Space is subject to availability.
Please note that, depending on when you make the change/cancellation
and depending on the specific travel supplier used for the various
components of your Package, there may be components of your Package
that are completely NON-REFUNDABLE. Other restrictions may apply.
Notwithstanding the foregoing, changes and/or additions may be purchased at an additional
cost to you through an Agent (as defined hereinafter under the
Section entitled “Use of Frosch Travel Agent”). If you
fail to show up on your reserved date of travel without notification,
it may result in the full forfeiture of your Package, without the
possibility of a refund or replacement Package, and the credit card
you used to obtain your reservation will be charged in accordance
with each vendor’s individual cancellation policy.
Transportation
If a Package includes air transportation, travel will be serviced by
American Airlines or as otherwise stated in the Package. All
transportation is subject to availability and other conditions,
including but not limited to, the availability of certain classes of
service. The classes of service that determine whether space is
available for travel using the TRC is determined by each
participating transportation vendor and is at the sole discretion of
Frosch. All transportation tickets issued in conjunction with a
Package will be subject to the individual carrier’s Conditions
of Carriage and any other rules or regulations of the transportation
vendor and/or federal, state or local government agencies. Frosch
reserves the right, in its sole discretion, to (i) change
transportation vendors included in a Package up to the time travel
for the Package is booked and ticketed; (ii) use charter airlines for
any Package; and (iii) substitute ground transportation for air
transportation if you reside within 150 mile radius of the
destination set forth in the Package. No open tickets, open returns,
open jaws, stopovers and circle trips are permitted through use of
the TRC.
Lodging
Hotel nights must be used consecutively. Hotel rooms are assigned by the
hotel at the time of check-in. Requests for specific room types or
locations can be requested through an Agent (as defined hereinafter
under the Section entitled “Use of Frosch Travel Agent”)
at the time of reservation, but are not guaranteed. You will be
responsible for charges incurred of a personal nature at a hotel,
including but not limited to: phone calls, tips, laundry, beverages,
meals, taxi and bus fares, passport and visa fees, etc., unless
otherwise stated. You must guarantee hotel reservations with a valid
credit card, and you may need to present a hotel travel
certificate/voucher at the time of reservation. You must present and
surrender the hotel travel certificate/voucher issued to you at the
time of your check-in to your reserved hotel. The number of
occupants and ages of children allowed per room varies by property
according to local fire code and individual hotel policy.
Other Lodging and Transportation Restrictions
Hotels and car rental companies require a valid credit card at the time of
check-in/pick-up. The amount of the deposit (“Deposit(s)”)
varies depending on the hotel/car rental company, and such Deposit
may be as much as $500 or more. Some hotels and car rental companies
may put holds on your credit card for the amount of your total
expected bill. For car rentals at check-in/pick-up, the driver will
need to present his/her own validly issued state driver's license and
credit card, which should both match the driver's name. You will need
to have an amount equal or greater to the required Deposit(s) in
available funds on your credit card to use as a Deposit at
check-in/pick-up. If you will be presenting a valid check debit card
rather than a valid credit card at the time you retrieve your rental
car, the car rental company will place a hold on your card for the
deposit amount, and these funds will not be available until the car
is returned. Note that many car rental companies will not accept a
debit card as a deposit when the vehicle is picked up, and rental
will be denied. International car rental companies accept credit
cards only and require the traveler to have as much as $1,000 in
available funds on the credit card used by you for the Deposit(s).
Information Provided by You
You warrant that all information supplied by you in using this Site and
the TRC, including information supplied by you regarding other
individuals, is true and complete. You agree that the travel
services reservations facilities of this Site shall be used only to
make legitimate reservations for you or for another person for whom
you are legally authorized to act.
Eligibility
You warrant that you are at least twenty-one (21) years of age and
possess the legal authority to enter into this Agreement and use this
Site, the TRC and/or other services provided by Frosch in accordance
with all the terms and conditions set forth in this Agreement.
Availability
All trips are based on availability at the time of booking. Length of
stay restrictions may apply.
Travel Documents
It is the sole responsibility of each passenger traveling through use of
the TRC to obtain the necessary documents for travel, including
passports and visas. In addition, it is the sole responsibility of
passengers traveling through the use of the TRC to make sure the
spelling of their names on any tickets matches the spelling of their
name on their passports.
Travel Destinations
Although most travel is completed without
incident, travel to certain destinations may involve greater risk
than others. Frosch urges passengers to review travel prohibitions,
warnings, announcements and advisories issued by the United States
Government prior to booking travel to international destinations.
Information on conditions in various countries and the level of risk
associated with travel to particular international destinations can
be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov,
www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
FROSCH
DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO PARTICULAR DESTINATIONS
IS ADVISABLE OR WITHOUT RISK, AND FROSCH IS NOT LIABLE FOR DAMAGES OR
LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
PERSONAL AND NONCOMMERCIAL USE LIMITATION
This Site and the TRC is for your personal and noncommercial use. The
content and information on this Site (including, without limitation,
availability of travel services), as well as the infrastructure used
to provide such content and information, is proprietary to Frosch or
its suppliers and providers. Frosch claims all copyright, patent or
other proprietary rights in this Site. Accordingly, as a condition
of using this Site and the TRC, you agree not to use this Site or its
contents or information for any commercial or non-personal purpose
(direct or indirect). You agree not to modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create
derivative works from, transfer, or sell or re-sell any information,
software, products, or services obtained from this Site. In
addition, whether or not you have a commercial purpose, you agree not
to:
access, monitor, copy or use any content or information of this Site,
including, but not limited to, using any robot, spider, scraper or
other automated means or any manual process for any purpose;
violate the restrictions in any robot exclusion headers on this Site
or bypass or circumvent other measures employed to prevent or limit
access to this Site;
take any action that imposes, or may
impose, in the discretion of Frosch, an unreasonable or
disproportionately large load on the Frosch infrastructure;
deep-link to any portion of this Site for any purpose; or
reverse engineer any portion of this Site or the technology used to
create and maintain this Site.
LIABILITY DISCLAIMER
IN NO EVENT SHALL FROSCH, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, STOCKHOLDERS AND/OR THEIR
RESPECTIVE SUPPLIERS BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE
OR LOSS SUFFERED OR INCURRED BY ANY INDIVIDUAL AS A RESULT OF TRAVEL
RELATED TO, IN ANY WAY, THE TRC. IN PARTICULAR AND NOT BY LIMITATION
OF THE FOREGOING, IN NO EVENT SHALL FROSCH, ITS AFFILIATES,
DIRECTORS, OFFICERS, EMPLOYEES, STOCKHOLDERS AND/OR THEIR RESPECTIVE
SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY
CONNECTED WITH, THE USE OF THIS SITE AND/OR THE TRC OR WITH THE DELAY
OR INABILITY TO USE THIS SITE AND/OR THE TRC, OR FOR ANY INFORMATION,
PRODUCTS, AND SERVICES OBTAINED THROUGH THIS SITE AND/OR THE TRC, OR
OTHERWISE ARISING OUT OF THE USE OF THIS SITE AND/OR THE TRC, WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF
FROSCH, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, STOCKHOLDERS
AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED ON THIS SITE MAY
INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, FROSCH
AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM
LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND
DESCRIPTION OF THE HOTEL, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS
DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION,
PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS,
ETC.), WITH THE MAJORITY OF SUCH INFORMATION BEING PROVIDED BY THE
RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE
INTENDED ONLY AS GENERAL GUIDELINES, AND FROSCH AND ITS AFFILIATES DO
NOT GUARANTEE THE ACCURACY OF THE RATINGS.CHANGES, ADDITIONS
AND DELETIONS ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN.
FROSCH, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE
IMPROVEMENTS AND/OR CHANGES ON THIS SITE AND TO THE TRC AT ANY TIME
WITHOUT NOTICE.
FROSCH, ITS AFFILIATES, AND/OR THEIR
RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF
THE TRAVEL INFORMATION, PRODUCTS, AND SERVICES CONTAINED ON THIS SITE
FOR ANY PURPOSE, AND THE INCLUSION OF ANY PRODUCTS OR SERVICES ON
THIS SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF
SUCH PRODUCTS OR SERVICES BY FROSCH OR ITS AFFILIATES. ALL SUCH
INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS"
WITHOUT WARRANTY OF ANY KIND, AND FROSCH, ITS AFFILIATES, AND/OR
THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND
CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, AND SERVICES,
INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE
CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER
SERVICES FOR FROSCH ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR
EMPLOYEES OF FROSCH OR ITS AFFILIATES. FROSCH AND ITS AFFILIATES ARE
NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS,
WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY
PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR
EXPENSES RESULTING THEREFROM. FROSCH AND ITS AFFILIATES HAVE NO
LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY,
CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES
BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY
ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY
GOVERNMENT OR AUTHORITY.
INDEMNIFICATION You
agree to defend and indemnify Frosch, its affiliates, and/or their
respective suppliers and any of their officers, directors, employees,
stockholders and agents from and against any claims, causes of
action, demands, recoveries, losses, damages, fines, penalties or
other costs or expenses of any kind or nature including but not
limited to reasonable legal and accounting fees, brought by (i) you
as a result of your breach of this Agreement; or (ii) by third
parties as a result of (a) your breach of this Agreement or the
documents referenced herein, (b) your violation of any law or the
rights of a third party, (c) your use of this Site, or (d) your use
of the TRC.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Site and/or the TRC, you warrant that
you will not use this Site and/or the TRC for any purpose that is
unlawful or prohibited by this Agreement.
LINKS TO THIRD-PARTY SITES This Site may contain
hyperlinks to Web sites operated by parties other than Frosch. Such
hyperlinks are provided for your reference only. Frosch does not
control such Web sites and is not responsible for their contents or
your use of them. Frosch's inclusion of hyperlinks to such Web sites
does not imply any endorsement of the material on such Web sites or
any association with their operators.
GENERAL
Governing Law
This Agreement is governed by the laws of the State of
Texas, USA, without giving effect to its provisions regarding
conflicts or choice of laws, which could result in all or any part of
this Agreement being governed by the laws of any other jurisdiction.
You hereby consent to the exclusive jurisdiction and venue of courts
in Harris County, Texas, USA, in all disputes arising out of or
relating to the use of this Site and/or the TRC. Use of this Site or
the TRC is void where prohibited by law. Frosch's performance of
this Agreement is subject to existing laws and legal process, and
nothing contained in this Agreement is in derogation of Frosch's
right to comply with law enforcement requests or requirements
relating to your use of this Site, the TRC and/or information
provided to or gathered by Frosch with respect to such use.
Relationship
You agree that no joint venture, partnership, employment, or agency
relationship exists between you and Frosch as a result of this
Agreement or use of this Site and/or the TRC.
Severability
If any part of this Agreement is determined to be invalid
or unenforceable pursuant to applicable law including, but not
limited to, the warranty disclaimers and liability limitations set
forth above, then the invalid or unenforceable provision will be
deemed superseded by a valid, enforceable provision that most closely
matches the intent of the original provision and this Agreement shall
continue in effect.
Entire Understanding
This Agreement (and any other terms and conditions referenced herein, including the
Privacy Statement) constitutes the entire agreement between the customer
and Frosch with respect to this Site and the TRC, and it supersedes
all prior or contemporaneous communications and proposals, whether
electronic, oral, or written, between the customer and Frosch with
respect to this Site and the TRC. A printed version of this
Agreement and any notice given in electronic form shall be admissible
in judicial or administrative proceedings based upon or relating to
this Agreement to the same extent and subject to the same conditions
as other business documents and records originally generated and
maintained in printed form.
Any rights not expressly granted
herein are reserved by Frosch.
USE OF FROSCH TRAVEL
AGENT A feature of the TRC program is the ability
for you to have access to a live Frosch travel agent (the “Agent”),
access to whom shall only be provided via phone, after your
redemption of the TRC and selection of a Package, to assist you in
determining the availability of any redeemed travel-related goods and
services, to make legitimate reservations or otherwise transact
business with suppliers and to purchase (for an additional fee paid
by you) additional services as requested by you, including but not
limited to certain travel insurance Frosch may provide at an
additional cost. You agree to be financially responsible for any
additional services purchased through an Agent.
MODIFICATION OF THESE TERMS AND CONDITIONS
This Agreement may be updated by Frosch from time to time, and may be amended to
incorporate additional terms specific to certain additional Frosch
products or services, including but not limited to the TRC. All such
updates and changes are effective immediately upon notice thereof,
which Frosch may give by any means, including, but not limited to,
posting a revised version of this Agreement or other notice on this
Site. You should view this Agreement often to stay informed of
changes that may affect you, as your continued use of this Site, the
TRC or any other service related to the TRC that Frosch provides or
may provide, signifies your continuing consent to be bound by the
terms of this Agreement and any amended version of this Agreement.
We expressly reserve the right to make any changes to this
Agreement, this Site’s contents, and any other service Frosch
may provide at any time without prior notice to you.
We understand that submitting personal information online involves a
great deal of trust on your part. We take this trust very seriously,
and make it our highest priority to ensure the security and
confidentiality of the personal information you provide to us. Please
read the following policy to learn about our privacy practices. By
visiting our Web site, www.thetravelrewardcard.com (this “Site”),
you are accepting the practices described herein and accepting the
Terms, Conditions and Notices incorporated
herein by reference.
What information we collect from you
How we use your information
With whom we share your information
How you can access your information
Your choices with respect to the collection and use of your information
How we protect your information
Children's privacy
External links
Changes to this Privacy Policy
How you can contact us
What information we collect from you In General. We receive and store any
information you enter on our Site or give us in any other way. This
includes information that can identify you ("personal
information"), including your first and last name, telephone
number, postal and e-mail addresses. We also may request information
about your travel preferences, including, but not limited to, meal
requests, seat selection, frequent flyer/hotel/car rental program
information, and ticketing options. You can choose not to provide
information to us, but in general some information about you is
required in order for you to register as a user and redeem your
Travel Reward Card (“TRC”); use our products and/or
services; complete a traveler profile; ask us a question; or initiate
other transactions on our site.
Passenger Information. When you make travel or other arrangements for
yourself or someone else through Frosch Rewards and Incentives, a
division of Frosch International Travel, Inc. (“Frosch”)
by using this Site, we will request personal information and travel
preferences about the individuals using Frosch’s services. You
should obtain the consent of all such individuals prior to providing
Frosch with their personal information and travel preferences, as any
access to view or change their information will be available only
through your account.
Information from Other Sources. We also may periodically obtain information
about you from our business partners and other independent
third-party sources and add it to our account information. Examples
of information we may receive include: updated delivery and address
information, which we use to correct our records and to facilitate
proper delivery of travel information; and demographic information,
which we use to better understand your potential preferences.
Automatic Information. We automatically collect some information about
your computer when you visit this Site. For example, we will collect
your IP address, Web browser software (such as Netscape Navigator or
Internet Explorer), and referring Web site (if applicable). We also
may collect information about your online activity, such as trips
viewed and trips redeemed through the use of the TRC and this Site.
One of our goals in collecting this automatic information is to help
customize your user experience.
Cookies and Other Web Technologies. When you visit this Site, we may
assign your computer a "cookie" (a small, unique identifier
text file). For example, whenever you sign in as a TRC user, we
record your user ID and the name on your user account in the cookie
file on your computer. We also may record your password in this
cookie file, if you checked the box entitled "Save this password
for automatic sign-in." Note that user IDs, passwords, and any
other account-related data included in such cookies are encrypted for
security purposes. You can always choose not to receive a cookie
file by enabling your Web browser to refuse cookies or to prompt you
before accepting a cookie. Please note that if you refuse to accept
cookies from Frosch, you may not be able to access many of the travel
tools offered by this Site.
How we use your information
Frosch uses information about you for the following general purposes: to
provide you with the productsand services you request; to
provide you with travel confirmation and updates; to manage your
account, including providing travel notifications; to communicate
with you in general; to respond to your questions and comments; to
measure interest in and improve our products, services, and this
Site; to notify you, should you request, about special offers and
productsor services that may be of interest to you; to
otherwise customize your experience with this Site; to solicit
information from you, including through surveys; to resolve disputes,
possibly collect fees related to the additional services an Agent (as
defined in the Terms, Conditions and Notices)
may provide to you at additional cost, or troubleshoot problems; to
prevent potentially prohibited or illegal activities; to enforce our
Terms, Conditions and Notices; and as
otherwise described to you at the point of collection.
Please review "Your choices with respect to the collection and use of
your information" below.
With whom we share your information
Frosch may share your information with the following entities:
Suppliers, such as hotel, airline, cruise, car rental companies, or activity
providers, who fulfill your travel reservations. We do not place
limitations on our suppliers' use or disclosure of your personal
information. Therefore, we encourage you to review the privacy
policies of any travel supplier whose products you retain through
Frosch and this Site. Please note that these suppliers also may
contact you as necessary to obtain additional information about you
or to facilitate your travel reservation.
Third-party vendors who provide services or functions on our behalf,
including credit card processing, business analytics, customer
service, marketing, distribution of surveys and fraud prevention.
These companies have access to personal information needed to
perform their functions but are not permitted to share or use the
information for any other purpose.
Business partners with whom we may jointly offer products or services.
You can tell when a third party is involved in a product or service
you have requested because their name will appear with ours. If you
choose to access these optional services, we may share information
about you, including your personal information, with those partners.
Please note that we do not control the privacy practices of these
third-party business partners and recommend you evaluate their
practices before deciding to provide your personal information.
We also may share your information:
In response to subpoenas, court orders, or other legal process; to establish or
exercise our legal rights; to defend against legal claims; or as
otherwise required by law. In such cases, we reserve the right to
raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action
regarding illegal or suspected illegal activities; to protect and
defend the rights, property, or safety of Frosch, our customers, or
others; and in connection with our Terms, Conditions and
Notices and other agreements.
In connection with a corporate transaction, such as a divestiture,
merger, consolidation, or asset sale, or in the unlikely event of
bankruptcy.
Other than as set out above, you will be notified when personal information
about you will be shared with third parties, and you will have an
opportunity to choose not to have us share such information.
Frosch will never sell your personal information to third parties.
We also may share aggregate or anonymous information with third parties,
including advertisers and investors. For example, we may tell our
advertisers the number of visitors this Site receives or what are the
most popular vacation destinations. This information does not contain
any personal information and is used to develop content and services
we hope you will find of interest.
How you can access your information
You can access your information from various points on this Site. For example:
The Edit User Info page, where you can change your password and/or view, update, or edit your
personal information.
The Reservation Status page, where you can view your travel request,
check on the status of your particular travel plans, view your
redemption date and the date by which the TRC must be redeemed and
travel must be completed. In addition, you can access the Cancel
Reservation Request link, where you can cancel your reservation
request if your reservation request is in the Travel Choice Received
Stage.
The Edit Reservation Request page, where you can view and update
traveler names, contact information, preferred departure dates and
travel preferences if your reservation request is in the Travel
Choice Received Stage.
You can close your Site account by mailing in an Account Closing request
to The Travel Reward Card, Account Closing Request, 1421 East Sandy
Lake Road, Suite 120, Coppell, TX 75019. Please note that, after you
close an account, you will not be able to sign in or access any of
your personal information. Frosch may retain certain information
associated with your account for analytical purposes as well as for
recordkeeping integrity.
Your choices with respect to collection and use of your information
As discussed above, you can choose not to provide us with any information, however you will
not be able to use/redeem your TRC without providing such
information as this Site may request during the redemption of your
TRC. Any information you choose not to provide Frosch with, through
this Site, may be submitted to an Agent. Such information may also
allow you to take advantage of certain other features offered on
this Site.
You also can add, update and view your information on the Edit User
Info, Reservation Status and Edit Reservation Request pages and
close your Site account as described above.
When you register as a user on this Site, you will be given a choice as
to whether you want to receive e-mail messages from Frosch about
special offers. As a registered TRC user, you can modify
your choice at any time on the Edit User Info page under the heading
"E-mail settings". Whether registered as a TRC user or
not, you also will be given the opportunity to unsubscribe from
commercial messages in any such e-mail we send. Please note that we
reserve the right to send you other communications, including
service announcements, administrative messages, and surveys relating
either to your TRC account or to your transactions on this Site,
without offering you the opportunity to opt out of receiving them.
The Help portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the
browser notify you when you receive a new cookie, or how to disable
cookies altogether. Please note that if you refuse to accept cookies
from this Site, you may not be able to access portions of our site.
How we protect your information
We want you to feel confident about using this Site to plan and redeem
your travel, and we are committed to protecting the information we
collect. While no Web site can guarantee security, we have
implemented appropriate administrative, technical, and physical
security procedures to help protect the personal information you
provide to us. For example, only authorized employees are permitted
to access personal information, and they only may do so for permitted
business functions. In addition, we use encryption when transmitting
your sensitive personal information between your system and ours, and
we employ firewalls and intrusion detection systems to help prevent
unauthorized persons from gaining access to your information.
Children's Privacy
The Site does not allow redemption of TRC(s) for travel or other services
by children under the age of 21. Should a child whom we know to be
under 21 send personal information to us, we will use that
information only to respond directly to that child to inform him or
her that we must have parental consent before receiving his or her
personal information. Should a child whom we know to be under 21attempt to redeem a TRC, such redemption and/or further use of
the card will be suspended until parental consent from such child is
given to Frosch and verified.
External Links If
any part of this Site links you to other Web sites, those Web sites
do not operate under this Privacy Policy. We recommend you examine
the privacy statements posted on those other Web sites to understand
their procedures for collecting, using, and disclosing personal
information.
Changes to this Privacy Policy
Frosch may update this Privacy Policy in
the future. All such updates and changes are effective immediately
upon notice thereof, which we may give by any means, including, but
not limited to, posting a revised version of this Privacy Policy or
other notice on this Site.
How you can contact us
If you have questions about either the Privacy Policy or your travel
plans, please email us at cservice@thetravelrewardcard.com or call
toll-free at 866-419-5517.
This Privacy Policy is effective as of December 1, 2006.
